Privacy Policy

noumen ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, phone number, profile picture
• Professional Information: Qualifications, specialization, experience (for Members)
• Booking Data: Booking details, scheduling preferences, payment information
• Communications: Messages, reviews, and feedback shared through the platform
• Device Data: Device type, operating system, app version, IP address
• Location Data: Approximate location (with your consent) for nearby services

2. How We Use Your Information

• Provide and maintain our platform services
• Process bookings and payments
• Enable communication between customers and professionals
• Send notifications related to your bookings and account
• Improve our services and user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data with:

• Service Professionals: Your booking information with the professionals you book
• Payment Processors: Payment details for transaction processing
• Service Providers: Technical providers who assist our operations, under strict agreements
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures including encryption, secure data storage, and regular security audits to protect your information.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You can request deletion of your account and associated data.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt out of marketing communications
• Withdraw consent for optional data processing

7. Cookies

We use essential cookies for platform functionality and may use analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our platform is not intended for users under 16 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this privacy policy or your data, please contact us.